Shipping & Returns

Shipping

  • Standard shipping: $5 on orders under $40.
  • Free standard shipping: Orders $40+.
  • Express shipping: $10 (optional at checkout).
  • Dispatch speed: Orders ship next business day.
  • Delivery estimates:
    • Standard: 2–8 business days (AU).
    • Express: 1–4 business days (AU).

We ship from the Gold Coast, QLD. You’ll receive a tracking email as soon as your order is on its way.

Returns & Exchanges (30 Days)

We want you to love your grooming tools. If there’s an issue, you have 30 days from delivery to request a return.

Start a return: Log in to your account at https://account.rulermensgrooming.com and submit a request.
If your return is approved, we’ll email you a return shipping label and instructions. Please don’t send items back without approval.

Eligibility

To be eligible, items must be:

Unused and in the same condition as received

In the original packaging (including any accessories)

Accompanied by proof of purchase

Hygiene & Non-returnable Items

For hygiene reasons, we’re unable to accept returns of used grooming products.
We also cannot accept returns on sale items or gift cards.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you received the wrong item, contact us right away at support@rulermensgrooming.com with your order number and photos—we’ll make it right.

Exchanges

The fastest way to swap an item is to submit a return, and once approved, place a new order for the item you want.

Refunds

Once your return is received and inspected, we’ll notify you of the outcome.
Approved refunds are issued to your original payment method within 10 business days (your bank/issuer may take additional time).
If it’s been more than 15 business days since approval, email support@rulermensgrooming.com

Need help?

Email support@rulermensgrooming.com and we’ll get back to you ASAP.